Return policy

How do I return my order?

Returns

Due to the hygienic nature of our products, we cannot accept physical returns or exchanges.

In-store purchases

If you purchased in-store, please contact Ellie Patel directly and they can assist you with a refund or exchange. You can find the contact information for the Makery you purchased from here. -

Please note that ElliePatel.shop is a franchise and their policies vary by location.

Online purchases

Delivery orders

If you placed your order online (www.ElliePatel.shop), please inspect your order once it arrives and contact us within 30 days if the item is defective, damaged or you received the wrong product. We will do everything we can to ensure you are happy with your order!

- Photos of the package and the damaged product are required. For quicker resolution, please include these photos when contacting our team.

- ElliePatel.shop is not responsible for replacements or refunds if the package was delivered to the correct address but was stolen at the delivery location.

- Shipping charges are non-refundable if you paid for shipping on the original order.

Buy Online, Pick Up In-Store

If you placed a Buy Online, Pick Up In-Store order, please contact the Ellie Patel who fulfilled your order directly for assistance or to inquire about a refund.

- The contact information for the Ellie Patel who picked up your order is available in the order status email and can also be found here.

- Please note that ElliePatel.shop is a franchise organization and policies vary by location.